Terms and Conditions
We pride ourselves on succesfully delivering live fish through a courier service for over 4 years.
our terms and conditions are:
1, All our discus are top quality and QC checked when they leave us. We will give 24 hours guarantee on discus which have been picked up in person by the customer, ALL discus posted have no guarantee as there live animals and its out of our control how they travel with the courier company. We use a DEFRA licenced courier to cut the risk of dead on arrival as the fish travel in security cages throughout the journey. but dead on arrival can still happen but only in 0.1% of the time on average posting is pretty secure but in this case posted discus are 100% bought at the buyers risk, we require a photo emailed to us within one hour of delivery as proof of DOA. Fish that die within 24 hours we also require photo evidence. we cannot refund just on a customers say so.
2. Our guarantee in section 1 above is an industry standard, please dont expect us to guarantee fish for weeks after purchase as we have no control on water conditions the fish are kept in, Paypal buyer protection and Credit/debit card protection is also not available as they are "live animals"
3 As most of our discus are young fish it takes a while for them after purchase to grow and colour up, for this reason all the images used on the website are of the actual parents of the fish that are for sale and a snap shot of what they will eventually look like and we are not responsible if you think your discus dont have any pattern or colour its just because they are young fish.
4, We will accept dried food returns as long as the food is returned to us onopened and unused and still in its vacuum sealed bag, you the customers must pay for return postage, any payments will be refunded within 10 days of our repiept of the goods being returned.
5, Discount codes are quite visible on the website, if a code is not used then there will be no refund for the discount amount after checkout.
6. We reserve the right to alter an order if for some reason we are out of stock, something very similar will be substituted.
7. Orders can be cancelled anytime, but due to logistic charges, fish costs and admin a £25 cancellation fee is payable upon refund
8, We do not recommend mixing discus with others from somewhere else it could cause cross contamination, in this case we recommend buy more fish from your original supplier.
9, We will gladly refund an order if cancelled more than 48 hours before they are sent, reason being they are not fed for 48 hours in preperateion for being posted and also as they are booked on the courier by then. So a refund must be requested 72 hours before delivery as these are "live animals" and due to animal welfare cannot be messed about with.