Terms and Conditions
We pride ourselves on succesfully delivering live fish through a courier service for over 4 years.
our terms and conditions are:
1, All our discus are top quality, bacterial treated internally and externally and QC checked when they leave us. As all discus are posted and are "live animals" we will guarantee "live delivery ONLY" if theres a problem opon reciept we require a photo and video evidence emailed to us within one hour of delivery as proof of dead on arrival (DOA) sent to [email protected] We recommend upon reciept of your order you remove all packaging except the inside bag (remove any outer bags) acclimatise (float) them in the tank for no more than 15 minutes and always take any videos or images at this stage. They must be clear images with the fish inside the bag clearly visible. When the fish are released into your tank the guarantee ends. Leaving them floating for more than 15 minutes may harm your fish.
2. Our guarantee in section 1 above is an industry standard, please dont expect us to guarantee fish for weeks after purchase as we have no control on water conditions the fish are kept in.
3 As most of our discus are young fish it takes a while for them after purchase to grow and colour up, for this reason all the images used on the website are of the actual parents of the fish that are for sale and a snap shot of what they will eventually look like and we are not responsible if you think your discus dont have any pattern or colour its just because they are young fish.
4, We will accept dried food returns as long as the food is returned to us onopened and unused and still in its vacuum sealed bag, you the customers must pay for return postage, any payments will be refunded within 10 days of our repiept of the goods being returned.
5, Discount codes are quite visible on the website, if a code is not used then there will be no refund for the discount amount after checkout.
6. We reserve the right to alter an order if for some reason we are out of stock, something very similar will be substituted.
7, We will gladly cancel an order but cancellation charges are £30 per box of fish due to costings etc.
8, We do not recommend mixing discus with others from somewhere else it could cause cross contamination, in this case we recommend buy more fish from your original supplier.
9, Paypal have changed there refund policy. Paypal now will not refund the seller paypal fees from a sale. Anyone cancels an order paid through paypal before delivery takes place, us as sellers will not lose out on paypal fees, the buyer if wanting to refund will have to pay us as sellers the lost paypal fees so we dont lose out on refunds, we cannot be out of pocket from paypal refunds. So eg if you order £200 on paypal and theres an £12 paypal fee to us. A refund to the buyer will take place but only recieve £188 in the refund. When orders have been booked on a courier we also dont get a refund so will not be out of pocket refunding the buyer cancelling has to pay the delivery cost