Delivery

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Discus Fish Sales Delivery 

 

 

UPDATE we are stopping selling discus just for a short while. APC overnight have announced they have a large backlog and as soon as its cleared we will be posting out again. All orders are now planned to be sent Friday April 3rd am.

 

We will continue to take orders for Mussel Mix but as Royal mail are running behind we will be using Hermes next day as our main courier so a postage price increase will have to be implemented until things get back to normal

 

We can post up to 40 - 2.5 inch discus in one box, we will always pick the nicest fish first for any customer.

Due to costings we require a minimum of 5 discus per order.

 Care and transportation of fish is our top priority.

 

 As we only post once per week for Friday morning delivery we have to condition the fish for delivery (not feed for 2 days) this keeps the water they travel in better quality. So as this is the case last orders for same week delivery is Tuesday 6pm. Any orders after that time will go onto the following weeks delivery

 Worried about having them posted? Please dont, we have strict packaging rules to follow laid down by DEFRA. All our fish are packed in a minimum 10 litres of water with pure oxygen, triple bagged and place securely in a polystyrene box and packed inside a cardboard box too. It contains 2 heat packs which keep the fish warm for up to 24 hours. We use a DEFRA licenced courier and the boxes go through the system in security cages. All drivers know what they are carrying and take great care of your fish box. Fish are only in the box around 18 hours from packaging to being delivered. Dead on arrival rates are roughly 1 dead in every 1000 fish we post, even in winter. Delivering fish well and alive is our top priority

 

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 Next Fish AND Food delivery (posted together) will be Friday 20th Mar between 8am and 12pm (APC overnight).

Mussel mix orders only will be posted Wednesday 18th Mar royal mail 1st class.

 

When you make a discus order online you MUST leave a contact  MOBILE telephone number at checkout.

This is very important in case we need to contact customers. Leaving no contact number can delay delivery.

PLEASE make sure the delivery address is 100% correct as we cannot help if the courier driver cannot find you.

We can only deliver to mainland uk as ferry crossings are not permitted with live fish to islands off shore.

These are the service limitations for scotland

 

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